We manage your IT systems so you can manage your business
We live in a world where employees and their data need to be available at any time. “Unavailable” translates to “unproductive, inefficient, and lost customer confidence.” DesignRoom’s Managed Support Services are designed to keep our clients and their systems up and running so they can focus on businesses objectives and not its IT underpinnings.
Our Managed Support Services offer both onsite support and ProActive Care (click here to access our ProActive Care data sheet) and both programs are based on the industry’s best practices for high-speed, data-intensive enterprises. DesignRoom has almost two decades of successful partnering with small-to mid-sized businesses like yours, delivering the resources needed to maximize network security, availability, and performance. Our proactive approach to network management enables you to predict and prevent outages, ensuring your business infrastructure is up and running and protected, and that it remains that way.
Around-the-clock support means optimal round the clock performance
At the foundation of a dynamic and robust technology infrastructure is a detailed blueprint. At DesignRoom, our certified consultants and technical professionals have close to two decades of experience in creating IT roadmaps for clients that include planning, building, growing and safeguarding of their IT foundations. Your project, whatever the scope, requires careful analysis of both your business objectives and technical requirements to meet them.
Our IT team comprises experts from across a broad range of specialist areas that include:
DesignRoom is your go-to provider for on-site system and network services. Our engineers have expertise in the design, integration, optimization and maintenance of new and existing IT environments. We are certified and/or registered partners with Microsoft, Cisco. HP, IBM, and Lenovo.
Remote Monitoring and Management: DesignRoom’s ProActiveCare
ProActive Care prevents downtime and secures corporate data across your entire network, including mobile devices. Our scheduled maintenance,upgrades, and proactive server analysis prevent the interruptions that can be so costly to business operations. Engineers respond to critical alerts around the clock and minimize impact on productivity. A fully integrated MDM, a vital part of the ProActiveCare platform, ensures rapid deployment of, visibility into and control of all employee devices. Direct system patching and updates for PCs and Macs ensure ongoing optimal performance. Clients enjoy greater efficiency through the program’s asset management features which include inventory management, system visibility, responsive staff support, malware protection for reduced risk of downtime, anti-virus reporting, and 24×7 employee access to technical support. SLA guaranteed response time of 30-60 minutes ensures prompt response when experiencing a technical issue.
- Desktop Management
- Server Management
- Network Management
- Phone Support
Onsite Deskside Support
DesignRoom’s onsite support enables clients to respond quickly and intelligently to evolving business demands and technology advancements without the additional cost of expanding IT headcount. Our onsite engineers allow IT managers to remain focused on core responsibilities while delivering cost-effective solutions. Whether you need extra technical expertise on a long- or short-term basis, we can deliver the services you need including: complete seat/device management solutions, hardware and device management, installation, procurement, staging and configuration and delivery and integration.